Shipping policy

Shipping Policy

Last Updated: September 23, 2026

At Craft vega, we aim to process and deliver every order as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are processed after successful payment confirmation.

Orders are generally processed and dispatched within 2 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing time refers to the time required to prepare your order before it is handed over to the shipping carrier. It is separate from the delivery transit time.

2. Shipping & Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and the shipping carrier.

Estimated delivery time:

Order processing: Up to 2 business days
Transit after dispatch: Approximately 3–7 business days
Total estimated delivery time: Approximately 5–9 business days from order confirmation

Delivery times are estimates and are not guaranteed. Actual delivery may vary because of the destination, carrier operations, weather, public holidays, service disruptions, or other circumstances outside our reasonable control.

3. Shipping Charges

Standard shipping is free unless a different shipping charge is clearly displayed at checkout.

If any additional shipping charge applies to an order, the applicable charge will be shown to you before you complete your purchase.

We do not intentionally add undisclosed shipping charges after an order has been placed.

4. Shipping Locations

Craft vega currently ships orders to:

India

We may expand our shipping coverage to additional countries in the future. If international shipping is available for a particular destination, the applicable shipping cost and estimated delivery time will be displayed during checkout.

5. Shipping Carrier

Orders may be delivered through third-party shipping and logistics providers selected by Craft vega.

The carrier may vary depending on the delivery location, package characteristics, service availability, and other operational factors.

Once your order has been dispatched, tracking information may be provided by email, SMS, or through the order-tracking facility available on our website.

6. Tracking Your Order

Once your order has been shipped, we will provide tracking information when tracking is available.

You can use the tracking information provided to check the current status of your shipment.

Tracking information may take some time to become active after the package has been handed over to the carrier.

7. Delivery Delays

Delivery estimates are based on normal carrier operations and are not guaranteed.

Delays may occur because of circumstances including:

Severe weather
Public holidays
Natural events
Carrier operational issues
Incorrect or incomplete delivery information
Remote or difficult-to-service locations
Government or regulatory restrictions
Other circumstances outside Craft vega's reasonable control

If a shipment is delayed, we will make reasonable efforts to assist you using the tracking information available to us.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete delivery information at checkout, including the recipient's name, address, phone number, postal code, and other information required for delivery.

If incorrect or incomplete information causes a delivery failure, additional charges or a return-to-sender shipment may occur.

Please contact us as soon as possible if you notice an error in your shipping information.

We cannot guarantee that shipping information can be changed after an order has been dispatched.

9. Failed Delivery Attempts

The shipping carrier may make multiple delivery attempts depending on its operational procedures.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the carrier cannot reach the recipient, the shipment may be returned to us.

If an order is returned to us because of incorrect address information, refusal of delivery, or repeated failed delivery attempts, please contact us at 9997183810 so we can determine the available options.

Any additional shipping charges for re-shipping, where applicable, will be communicated to you before the order is re-shipped.

10. Lost or Damaged Shipments

If your order appears to be lost, significantly delayed, or arrives damaged, please contact us at 9997183810 with your order number and relevant details.

Where appropriate, we will coordinate with the shipping carrier to investigate the shipment.

For damaged packages, please retain the original packaging and provide photographs or other information requested by our customer support team.

11. Orders Marked as Delivered

If tracking information shows that an order has been delivered but you have not received it, please first check with other members of your household, building reception/security, or nearby delivery locations.

If you still cannot locate the package, contact us at 9997183810 as soon as possible so we can review the shipment with the carrier.

12. Customs, Duties and Taxes

For orders shipped within India, applicable taxes and charges are handled according to the applicable laws and are reflected in the purchase price or checkout process where required.

For any international shipments that Craft vega may offer in the future, customs duties, import taxes, or other destination-country charges may apply unless explicitly stated otherwise at checkout.

Any such charges that are the responsibility of the customer will be clearly communicated where reasonably possible before purchase.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, delivery locations, or applicable requirements.

The current version of this Shipping Policy will always be available on this page.